Repair

ELECTRIC SCOOTER REPAIR & SERVICE – TÕUKSIMAAILM WORKSHOP

Our mission is to offer professional and the best quality service for all electric scooters. In addition to electric scooters we repair and service other light personal electric vehicles (PEVs) such as electric unicycles (EUCs), electric skateboards and bicycles (e-bikes). Repair and maintenance of electric scooters has been our passion since 2019. Since then we have serviced and given a new life to thousands of light electric vehicles.

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We are determined to offer repair and maintenance service to absolutely all electric scooter brands.
Our goal is to be efficient as possible and in order to achieve that, we have a stock of the most popular electric scooter brand parts in our workshop and warehouse. If we do not have the needed spare part immediately in stock for a more uncommon type of vehicle, we are also able to order parts for more specific light electric scooter brands.

NEW SERVICE – SEND YOUR ELECTRIC SCOOTER TO OUR WORKSHOP VIA COURIER PICKUP – 19.95€

IN OUR WORKSHOP A 10% DISCOUNT IS APPLIED TO ALL ELECTRIC SCOOTERS THAT HAVE A “TÕUKSIMAAILM” STICKER ON THEM. DISCOUNT APPLIES TO SERVICES AS WELL AS PARTS

ELECTRIC SCOOTER WARRANTY REPAIR

We offer a warranty service to all electric scooters that are bought from us. In addition to that, we offer a warranty service for our business partners and light electric vehicle importers. To solve technical problems as efficiently as possible, we stock all the needed parts, offer general discounts and provide priority service even at peak season – spring and summer. For more information, please contact us.

ELECTRIC SCOOTER PARTS IN STOCK

We have all the parts in stock for following brands and models. Click on the model to see electric scooter description and pictures:

• Xiaomi Mi M365 (also Pro), Xiaomi Mi Pro 2, Xiaomi Mi 1S

• Segway Ninebot ES1, ES2, ES3, ES4, Max G30 (Also G30P – US and Chinese version, G30LP, G30LE)

• Velt Smart Scooter X7, X8 and X8 Pro

• Inokim OXO, OX (Eco, Hero, Super), Quick 3+ and 4 (Hero ja Super), Light and Light 2 Super

• Blaupunkt ESC608, ESC808, ESC910

• Various Xiaomi imitated copies – Macwheel, Sermangreen, Citiway, E-Wheels E2S V2, Xiaomi Essential

We stock the most important parts for the following light electric vehicle brands and models:

• Gpad Lite (also Max version)

• Joyor X1 (X-seeria) / Gpad Joyride (also Eco, Max, Fix)

• Joyor A3 and A5 / Gpad Svan and Max

• Gpad 6S, 8S, 10S tasakaaluliikurid (also for look alike hoverboards)

• Joyor F3 (F-series) / Gpad Retro

• Kugoo S1, S3 (Pro), G-Booster

In addition to brands and models mentioned above, we also offer repair and maintenance services for popular brands such as Kaabo, Minimotors Dualtron and Speedway, Inmotion, Gotrax, Techlife, Zero, Kugoo, Ecoscooter, E-Twow, Ultron, Zeeclo Comet.

LOCATION AND GENERAL INFORMATION

Our workshops are located at:

• Tööstuse 47A, Tallinn, Kalamaja (Volta House). The entrance to the workshop is directly from the street, from Tööstuse Street. We are the most central, medium-sized business space at Tööstuse 47a. The windows have large and far-visible Tõuksimaailma logos / signs. The workshop information phone number is +372 5303 4581.

• Aardla 23, Tartu. Entrance to the workshop is from the Aardla street. In front of the building there is a single tall tree and parking spaces. The windows have large and far-visible Tõuksimaailma logos / signs. The workshop information phone number is +372 5457 2804

Parking is free in the parking lots at our workshops.

Tallinn workshop is open:
From Monday to Saturday 11AM – 7PM
Sunday – Closed

 

The Tartu workshop is open:
Tue-Fri 11:00-19:00
Sat 11:00-16:00
Sun-Mon – Closed

There is no need to book in advance. Just bring your light electric vehicle or scooter to our workshop – we have a lively queue.

You can get information about the approximate length of the queue from the workshop information phone number 5303 4581 (Tööstuse 47a workshop) or 5457 2804 (Tartu Aardla 23 workshop).

A lively queue means that you are able to bring your electric scooter or light electric vehicle to our workshop at the time that suits you the best. When registering the service job we also tell you the approximate date when the electric scooter is ready to pick up* from us. We also come to terms on the cost of the repair or maintenance when accepting the job. We send text message / SMS when the electric scooter is ready for a pickup. We offer free price quotes, so feel free to ask us.

During peak season (spring and summer) we have separate queues for the more challenging and less challenging services. This way we are able to offer fast repair and service times for services like changing the inner tube or tire, brake calibration / adjustment, and accelerator or brake lever replacement.

*Our estimated service completion times are approximations. Completion time might differ from approximations and is not the eligible reason for discounts or complaints.

ELECTRIC SCOOTER REPAIR AND SERVICE PRICE LIST

SIMPLE MAINTENANCE – 39€ – 45€ (one motor) / 55€ – 65€ (two motors or over 20kg):

• External washing / cleaning*
• Brakes calibration / adjustment
• Tire inflation / pressure check
• Removing any slacks and squeaks
• Checking fasteners, locknuts, bolts
• Inspecting the technical conditions and wear on the parts. If needed we offer guidance and advice for better future maintenance of the electric scooter parts.

FULL MAINTENANCE – 89€ – 119€ (one motor) / 119€ – 139.5€ (two motors or over 20kg):

• Outer cleaning / washing*
• Brakes calibration / adjustment
• Tire inflation / pressure check
• Removing any slacks and squeaks
• Checking fasteners, locknuts, bolts
• Visual inspection of electric parts – we carefully examine the electronics for any damage, corrosion, or bad connection.
• Headset lubrication
• Inspecting the technical conditions and wear on the parts. If needed we offer guidance and advice for better future maintenance of the electric scooter parts.
• Changing the consumable parts. The service price for changing the spare parts that are consumables is included in the price – brake pads, brake rotors, tires, griptape
• Suspension maintenance / lubrication

FULL MAINTENANCE + WATERPROOFING – 199€

• Full maintenance
• Waterproofing or water resistance improvement – we try to make an electric scooter or light electric vehicle as waterproof as possible, so that you could ride it in the rain or snow during the winter

FULL MAINTENANCE + WATERPROOFING WITH WARRANTY – 499€

• Full maintenance + waterproofing
• 1-year warranty for the water resistance improvement which covers the electric scooter’s most valuable parts – battery, ECU / controller / motherboard, display

*Electric scooter covered with thick mud and dirt etc. – we will charge 10€ extra for cleaning

ELECTRIC SCOOTER REPAIR – SERVICE JOB PRICE LIST

WHEELS, TIRES, BEARINGS

1. Inner tube / tire change: 19€ – 29.5€ (wheel without motor) | 25€ – 69.5€ (wheel with motor)

2. Wheel change: 19€ – 23€ (without a motor) | 19 – 119€ (with motor)

3. Bearings replacement: 19€ – 23€ (wheel without motor) | 39€ – 119€ (wheel with motor)

4. Installation of solid tire (in place of inner tube and outer tire) or solid tire / honeycomb tire removal: 25€ – 29.5€ (up to 8.5″) | 35€ – 66 (10″+)

5. Fixing the inner tube (in addition to tire change): 11€

6. Tubeless tire changing: 29€ – 47€ (up to 10″) | 35€ – 66€ (10″+)

7. Tubeless tire patching (inserting rope): 15€

8. Filling a tubeless tire with anti puncture slime: 18€

9. Onewheel XR / Pint and unicycle tire change: 69.5€

10. Installation of winter tire studs into the tire (spikes included in the price): 35€

ELECTRONICS, SOFTWARE / FIRMWARE:

1. Waterproofing / improving water resistance: 39€ – 139.5€

2. Electronics diagnostics (needed if scooter has no error code or the error code might be related to multiple problems): 29€ – 66€

3. Battery change / replacement: 5€ – 59€

4. Battery repair – 18650 cells replacement (1s): 75€

5. Battery repair – 18650 cells replacement (2s-3s): 119€

6. ECU / Controller change: 19€ – 78€

7. Inspection of electronics for corrosion, water and other damage: 23€

8. Real battery capacity test 100%-0%: 25€ – 66€

9. Installation of a non-original ECU / controller (new connectors and wires included in the price): 99€ – 199€

10. Replacement or repair of a light: 19€ – 54€

11. Accelerator or electronic brake pedal (e-brake) change: 5€ – 42€

12. Firmware recovery: 25€ – 59€

13. BMS (battery management system) replacement: 79 – 119€

14. Display change: 19€ – 42€

15. Replacement of hall sensors: 89€ – 119€

16. Soldering of the motor winding connection points: 54€

17. Mosfet / transistor change of an electric scooter ECU / controller: 79€ – 99€

18. Electric scooter ECU / controller repair- SMD fuse change: 49€ – 83€

FRAME, HANDLEBAR AND FORK

1. Waterproofing / improving water resistance: 39€ – 139.5€

2. Handlebar grip change: 9€ – 35€

3. Fork or suspension change: 29€ – 119€

4. Lubricating headset and bearings 15€ – 119€

5. Headset and bearings replacement: 29€ – 119€

6. Headset tension adjustment: 15€ – 69.5€

7. Folding ears change: 35€

8. Electric scooter cleaning / washing**: 19€ – 47€

9. Suspension lubrication / maintenance: 23€

10. Charging port / connector change: 15€ – 42€

**If electric scooter is covered with thick mud and dirt, we charge 10€ extra for cleaning.

BRAKES

1. Brakes calibration / adjustment (1 or 2 brakes): 9€ – 54€

2. Electronic brake lever replacement: 19€ – 47€

3. Cleaning and lubricating the brake cable: 15€ – 42€

4. Changing the brake cable (with brake cable cover/tube): 29€ – 54€

5. Disc brake pads change: 9€ – 18€

6. Brake support change: 9€ – 18€

7. Replacement of a brake disc: 15€ (wheel without a motor) | 25€ – 119€ (wheel with motor)

8. Brake disc trueing: 9€ – 23€

9. Hydraulic disc brake system / kit installation: 55€

10. Hydraulic brakes bleed and adjustment: 45€

XIAOMI M365 PRO 2 / 1S ELECTRIC SCOOTER – SPECIFIC SERVICES

• Folding clamp change: 29.5€

• Rear mudguard / fender change: 5€ (1S / Pro 2 – 23€)

• Tagumise tule juhtme pikendamine ja jootmine: 23€

• Rear light change: 18€

• Xiaomi M365 BMS change: 95€

• Motor cable repair: 69.5€

• Motor cable change (damage at the entrance to the motor): 95€

• Battery repair – loose cell / nickel strip or BMS connection repair: 35€

SEGWAY NINEBOT ES ELECTRIC SCOOTER – SPECIFIC SERVICES

• Molten motor phase cable and/or hall sensor cable repair or connectors replacement: 11€

• Rear fender change: 42€

• Front fork and suspension part change: 66€

• ECU / motherboard / controller change: 42€

• Front wheel (the motor) bearings change: 59€

• Display change: 23€

• External battery installation fixation plate change: 11€

• External battery and ECU / controller / motherboard connector change: 103.5€

• Change of controller connection plugs: 103.5€

• External battery and ECU / Controller connector pin adjustment: 9€

• Internal battery change: 42€

For services that are not on the list applies an hourly rate: 55€-69€ per hour (depends on the type of the repair job)

*- Tõuksimaailm does not provide any warranty for your electric scooter functioning after changing the software for a higher speed / power / acceleration. Changing the software to do tuning to your electric scooter may certainly harm your light electric vehicle in the long run.

For emergency situations we offer priority service (or fast service). Priority service means that we will start to work on your electric scooter immediately after you bring it to our workshop and (depending on the severity of the fault) usually the job gets done on the same day. We do both quick and more time-consuming repair jobs as priority repairs, provided that we have the necessary spare parts available. Priority service costs 50% more (1.5 times more) than the regular fee.

You are able to rent a replacement electric scooter from us for 5€ per day while we service or repair your light electric vehicle or electric scooter.

STORAGE OF ELECTRIC SCOOTER AFTER SERVICE

• First 10 days – 0€ – FREE

• After 10 days – 2.50€ per day

• Storage up to 1 week – 10€

• Storage up to 1 month – 15€

• Storage after one month – 15€ per month

If you have received the notification about the completion of the electric scooter service, we kindly ask you to pick up your light electric vehicle in 10 days after receiving the notification. It is very important for us that customers come pick up their scooters on time, because it helps us avoid room shortage in the workshop. If pick up is not completed in 10 days, the storage fee will be applied.

Tõuksimaailm is not responsible for charging the electric scooter or light electric vehicle battery during storage. If battery is at low charge for too long period of time, the cells in battery can start to malfunction, thus we strongly suggest to pick up the scooter as soon as possible.

In the situation where serviced electric scooter or light electric vehicle has stopped working because of uncharged battery during uncoordinated storage, the bill for services, parts and storage must be paid regardless. 

If Tõuksimaailm has canceled the service / repair (for example there are no spare parts available) the client will be notified. The countdown for storing fees starts when the client has been notified of the completion. To avoid the storing fee, come and pick up your electric scooter and / or light electric vehicle in 10 days.

If electric scooter or any other light electric vehicle repair or maintenance is completed and 3 months (storage fee exceeds 45€) has passed from the date when the client was notified and the client has not collected his electric scooter / light electric vehicle, then Tõuksimaailm is allowed to utilize the electric scooter / light electric vehicle. 

SCHEDULED STORAGE SERVICE

Tõuksimaailm offers planned storage service during the low season (autumn and winter) from 1st of November to 1st of April. Planned storage fee is 65€ and it includes:

• Simple maintenance with the value of 45€ (washing and cleaning included)

• Battery charge state check once a month – we will maintain the battery voltage at the ideal range – from 40% to 80% (please also bring us your charger for that)

ELECTRIC SCOOTER REPAIR – COURIER SERVICE FOR SENDING THE ELECTRIC SCOOTER TO OUR WORKSHOP

If you happen to live outside of Tallinn, then you are able to send your electric scooter / light electric vehicle to our workshop through courier service (14.95€). If the service / repair bill exceeds 100€, no additional scooter return fee will be applied.

It is possible to send any detail / spare part that needs to be diagnosed or repaired to our workshop through Itella Smartpost, DPD or Omniva parcel machines. Sending back the detail or component costs 3.95€. We use Itella Smartpost.

Please notify us about sending the package and please include the description of the problem in the box: info@touksimaailm.ee
Receiver: Exocool OÜ (Tõuksimaailm)
Address: Tööstuse 47a-111, Tallinn, Harjumaa 10416
Phone: +372 5303 4917

ELECTRIC SCOOTER REPAIR – SERVICE BLOG

Tõuksimaailm has created comprehensive articles about electric scooter / light electric vehicle parts and maintenance. For advice or know-how you should check our blog posts:

• Air tube tire VS puncture proof solid tire

• Electric scooter tire change

FREQUENTLY ASKED QUESTIONS